FLAMINGO DESIGNS HELP CENTER

If you are unable to log in to your account, please try the following steps: Double-check that you are entering the correct username and password. Ensure that the Caps Lock key is not accidentally activated, as passwords are case-sensitive. If you have forgotten your password, use the 'Forgot Password' option on the login page to reset it. Follow the instructions provided to create a new password. Make sure that your internet connection is stable and working properly. Sometimes, connectivity issues can prevent successful login attempts. If you are still unable to access your account after trying the above steps, please contact our customer support team for further assistance. Provide them with details such as your username and any error messages you may be receiving, and they will help you resolve the issue as quickly as possible."

We ship our products via Dropshipping. Dropshipping is a streamlined and efficient business model where we collaborate with suppliers who handle the processing and shipping of orders. Meanwhile, we focus on product selection, marketing, and customer service. This approach allows us to operate with higher efficiency, ensuring that you receive your orders quickly and accurately.

We understand that sometimes products may not meet your expectations. Therefore, if you are unsatisfied with your purchase, you may initiate a return or exchange within 7 days of receiving the item. Please follow the steps below: Contact Us: If you wish to return or exchange an item, please contact us directly within 7 days of receiving the product. You can reach out to us via email, phone, or through our website's contact form. Provide us with your order details and the reason for the return or exchange. Return Authorization: Once we receive your request, we will provide you with a return authorization number and instructions on how to proceed with the return or exchange. Return Shipping: You will be responsible for shipping the item back to us or our dropshipping partner. Please ensure that the product is securely packaged to prevent any damage during transit. Inspection: Upon receiving the returned item, we will inspect it to ensure that it meets our return or exchange criteria. The product must be unused, in its original packaging, and in resalable condition to qualify for a refund or exchange. Refund or Exchange: If the returned item meets our criteria, we will process your refund or exchange accordingly. Refunds will be issued to the original payment method used for the purchase. Exchanges will be subject to product availability. Please note that certain items may be non-returnable or non-refundable due to hygiene reasons or other restrictions. Additionally, any shipping fees incurred for the return or exchange will be at the customer's expense unless the return or exchange is due to a mistake on our part. If you have any further questions or concerns about our return and exchange policy, please don't hesitate to contact us. We are here to assist you throughout the process and ensure your satisfaction with our products and services.

Shipping Tracking: We notify you of your delivery status via email and Dropshipping. You can use the provided postal tracking code to track your package's location and estimated delivery date on the postal or courier company's website. Address Change Process: If you need to change your delivery address, please contact our customer service team as soon as possible. We will make every effort to amend your address information, but please note that once the package has been dispatched, address changes may not be possible. Lost Package Reporting Process: If your package has not been received for an extended period or is lost, please contact us immediately. We will collaborate with the postal or courier company to investigate and provide appropriate remedies based on the investigation results, including re-shipment or refund.

Solution: Payment Troubleshooting Guide: If your payment fails when using eBay as the payment method, please double-check that all payment details are entered correctly, including the payment card information and billing address. Ensure that your payment method is valid and has sufficient funds. If the issue persists, please contact eBay customer support for assistance in resolving payment-related issues. Billing Inquiry Methods: If you notice any errors or discrepancies in your billing statement, please reach out to our customer service team for assistance. You can contact us via email or through the eBay messaging system, providing details of the billing error for us to investigate and rectify. Refund Processing Time: Refunds for eBay purchases are typically processed within [insert time frame], depending on eBay's refund policy and the payment method used. Please allow [insert number of days] for the refunded amount to reflect in your account. If you have not received your refund within this timeframe, please contact eBay customer support for further assistance. Feel free to contact us directly through eBay messaging if you encounter any issues with payments, billing, or refunds. We are here to assist you and ensure a smooth transaction process.

Solution: Product Description: We provide detailed product descriptions, including features, materials, and uses, to help you better understand the item. Size Guide: We offer a size guide to assist you in selecting the appropriate size. You can refer to size charts or specific size descriptions to confirm your measurements. Color Options: We provide multiple color options for you to choose from. You can view the available colors on the product page and select according to your preference. Service Terms: Our service terms outline policies and procedures regarding purchases, shipping, returns, and exchanges. Please review and understand our service terms to ensure a smooth shopping experience. If you have any questions regarding product information or services, feel free to contact our customer service team. We are dedicated to providing assistance and support to address your inquiries.